Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Voltana Zone ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at voltana-zone.com and use our Borneo adventure tourism services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Contact Information: Name, email address, phone number, mailing address
- Booking Information: Travel dates, group size, special requirements, dietary restrictions
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Identity Information: Passport details, emergency contact information for safety purposes
- Health Information: Medical conditions, fitness level, allergies relevant to expedition safety
- Communication Records: Messages, emails, and other communications with our team
Automatically Collected Information
When you visit our website, we may automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, click-through rates, referral sources
- Location Information: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
Third-Party Information
We may receive information about you from third parties, including:
- Travel partners and booking platforms
- Social media platforms if you interact with our content
- Marketing partners and analytics providers
- Government authorities as required for permit applications
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Processing and managing your bookings and reservations
- Arranging transportation, accommodation, and expedition logistics
- Obtaining necessary permits and authorizations for protected areas
- Ensuring your safety during expeditions and emergency response
- Providing customer support and responding to inquiries
Communication
- Sending booking confirmations and trip information
- Providing pre-trip preparation materials and safety briefings
- Delivering newsletters and travel tips (with your consent)
- Notifying you of important updates or changes to your booking
- Following up after your expedition for feedback and satisfaction surveys
Legal and Safety Compliance
- Meeting legal requirements for tourism operators in Malaysia
- Complying with safety regulations and park authority requirements
- Maintaining records for insurance and liability purposes
- Protecting against fraud and ensuring payment security
Business Operations
- Analyzing website usage to improve our services
- Personalizing your experience on our website
- Conducting market research and business analytics
- Managing our relationship with you as a customer
Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Transportation Partners: Airlines, ground transport, and boat operators
- Accommodation Providers: Hotels, lodges, and camping facilities
- Payment Processors: Secure payment processing companies
- Technology Providers: Website hosting, email services, and booking platforms
- Insurance Companies: Travel and expedition insurance providers
Government Authorities
We may disclose information to government authorities when required:
- National park authorities for permit applications
- Immigration and customs authorities
- Emergency services during expeditions
- Law enforcement agencies when legally required
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.
Legal Requirements
We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Firewall and intrusion detection systems
- Secure backup and disaster recovery procedures
Organizational Safeguards
- Employee training on data protection
- Access controls and need-to-know basis
- Confidentiality agreements with staff and partners
- Regular review of security practices
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have certain rights regarding your personal information:
Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Update your contact preferences and personal details
Data Portability and Deletion
- Request a copy of your personal information in a portable format
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for processing where consent is the legal basis
Marketing Communications
- Opt out of marketing emails using the unsubscribe link
- Contact us directly to update your communication preferences
- Choose which types of communications you wish to receive
Cookies and Tracking
- Manage cookie preferences through our cookie banner
- Use browser settings to control cookies
- Opt out of certain analytics and advertising tracking
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Preference Cookies: Remember your settings and preferences
You can manage your cookie preferences through our cookie consent tool or your browser settings. Please note that disabling certain cookies may affect website functionality.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of Malaysia, including countries that may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Other legally approved transfer mechanisms
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Booking Information: Retained for 7 years for financial and legal compliance
- Marketing Communications: Until you unsubscribe or request deletion
- Website Analytics: Typically anonymized after 26 months
- Safety Records: Retained as required by Malaysian tourism regulations
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16 without parental consent, we will take steps to delete such information promptly.
For expedition bookings involving minors, we require parental or guardian consent and may collect additional information for safety purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated Privacy Policy on our website
- Update the "Last Updated" date at the top of this page
- Notify you via email if you have an account with us
- Provide prominent notice on our website for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Governing Law
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA) and other applicable data protection regulations. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the Malaysian courts.
Acknowledgment: By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.